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Cancellation Policy

Cancellation and Changes to Reservations

All individual cancellations must be made in writing and are effective upon receipt.  The deposit is non refundable. Cancellation of trip must be done 60 days before departure date for a 75% refund, 30 days before 50% refund, 15 days before 15%, and no refund thereafter.  The reason for this is that most times we have to pay our suppliers and providers in advance.


Deposit and refund policies

All trips, unless otherwise stated, offer you the chance to reserve your seat with a deposit when booking at least 60 days before departure. Full trip payment is due 30 days before departure. Failure to pay your trip balance on time will result in the loss of your deposit and seat on your trip.  All trips/deposits are nonrefundable. 


MADAGASCAR EXPERIENCE reserves the right to cancel any trip at any time for any reason, including if there are too few participants, or if the quality of the trip or the safety of travellers is judged by MADAGASCAR EXPERIENCE in our sole discretion to be compromised. In such cases, a refund of payment received by MADAGASCAR EXPERIENCE shall constitute full and final settlement.  MADAGASCAR EXPERIENCE is not responsible for any loss incurred on account of non-refundable or non-transferable air OR travel tickets tickets. Travel insurance is highly recommended.


Travel Insurance

You agree and acknowledge that in order to participate in any MADAGASCAR EXPERIENCE trip travel insurance is highly recommended. If you choose to get coverage make sure, the insurance that you obtain adequately covers you for medical expenses, accidents, property loss, and curtailment or cancellation of your trip. Such insurance is not included with your purchase on the Site. Travel insurance is highly recommended in the case of personal injury, medical expenses, loss of or damage to luggage, repatriation expenses, and evacuation expenses. MADAGASCAR EXPERIENCE will not be held responsible in any occasion. 

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